We feel it is essential that the practice responds to the changing needs of our patients and staff training and development forms an important part of this. Mostly this occurs during the working day but the practice may very occasionally be closed for part of the day for essential staff training and development. During such times emergency cover is provided.
Bank Street Medical practice is committed to maintaining the highest levels of patient care and as part of this we regularly hold staff meetings to learn from feedback, events or any issues that arise. Such matters are taken seriously and help us to continually improve the service we provide.
We also feel it is important to learn from positive experience. This has a significant impact on staff morale and even the occasional thanks can go a long way. If you have had a particularly good experience with a member of the team please let us know and we will do our best to share and emulate this.
The practice regularly undertakes patient surveys. You may occasionally be asked to give feedback regarding the practice or regarding a doctor that you have an appointment with. This feedback is always anonymised, treated with confidentiality and helps us to learn more about the service we deliver.
Opening Times & Info
Monday to Friday 08:00 to 18:00
Bank Street Medical Group
The Health Centre
Bank Street. Cupar, KY15 4JN
Telephone: 01334 651201
New Patient Register
To make things easier for you to register, download a New Patient Registration Form and New Patient Questionnaire. Complete these at your leisure, print them off and bring them into the practice. It is practice policy to ask for the completed forms to be accompanied by photographic ID and proof of your address. Click here for more information on the Registration process.
Our Nursing team runs multiple clinics each week. Click here to find out more about the clinics we run dealing with Chronic Disease Management, Cryotherapy, Ear Syringing, Travel Vaccinations.
Latest Practice News
The practice has introduced a new text messaging service which offers a confirmation and reminder service for upcoming appointments. If you want to opt in for this service then please speak to a member of the admin team who will check your mobile telephone number and register you for this service.