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   Dr Alasdair J Gray      Dr Robert G Campbell      Dr Claire L Ferris      Dr Katie J MacLaren      Dr Shanti Das   

Patients rights and responsibilities

As a patient of this Practice you will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

• Ensure our patients have 24-hour access to medical advice
• Aim for you to have access to a suitably qualified medical professional within 48-hours of your initial contact during surgery hours, or in an urgent case, on the same day
• Work in partnership with you to achieve the best medical care possible
• Involve you and listen to your opinions and views in all aspects of your medical care

The prevention of disease, illness and injury is a primary concern. The clinical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle

We would respectfully ask that you:

• Let us know if you intend to cancel an appointment or are running late
• Be prepared to make further appointments if you have more than one complicated problem
• Be patient if appointment times are running late – it may be you who needs the extra time on another occasion
• To ask for a home visit only if housebound or if the illness completely prevents you from attending the Practice
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service

Inform the practice staff of any alterations in your circumstances, such as a change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it is ex-directory.

As a patient, you are responsible for your own health. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.